Privacy Policy

We protect your privacy and ensure your data security

Privacy Policy

At Naqliy.com, your privacy is of utmost importance to us. This comprehensive Privacy Policy outlines our commitment to protecting your personal information and explains in detail how we collect, use, store, and safeguard your data when you visit our website or utilize our logistics and transportation services. We believe in transparency and want you to understand exactly how your information is handled.

Information We Collect

To provide you with exceptional service and continuously improve our platform, we collect several types of information. This data helps us personalize your experience, process your requests efficiently, and maintain the highest standards of service delivery. The information we gather includes:

Personal Information

When you register or use our services, we collect essential personal details including your full name, email address, phone number, physical address, and identification documents. For drivers, we also collect driver's license information and vehicle registration details. For companies, we gather business registration documents and commercial information necessary for service provision.

Usage Data & Analytics

We automatically collect technical information about how you interact with our platform, including your IP address, browser type and version, device information, pages visited, time spent on pages, click patterns, and navigation paths. This data helps us optimize our website's performance and enhance user experience.

Cookies & Tracking Technologies

We utilize cookies, web beacons, and similar tracking technologies to remember your preferences, maintain your session, analyze site traffic patterns, and deliver personalized content. You have full control over cookie settings through your browser preferences, though disabling certain cookies may affect some website functionality.

How We Use Your Information

Your information is used solely for legitimate business purposes that enhance your experience with our services. We employ your data in the following ways:

Service Delivery: Process orders, manage shipments, coordinate with drivers and partners, and ensure timely delivery of your logistics needs.
Communication: Send important service updates, respond to inquiries, provide customer support, and deliver transaction-related notifications.
Legal Compliance: Meet regulatory requirements, comply with legal obligations, assist in law enforcement when necessary, and protect our legal rights.
Service Enhancement: Analyze usage patterns to improve platform functionality, develop new features, conduct research, and optimize service quality.
Security & Fraud Prevention: Detect and prevent fraudulent activities, verify user identity, protect against security threats, and maintain platform integrity.
Personalization: Customize your experience based on your preferences, show relevant content, and provide tailored service recommendations.

Data Protection & Security

We implement comprehensive, industry-standard security measures to ensure your data remains safe and protected at all times. Our multi-layered security approach includes:

Advanced Data Encryption

All sensitive data is encrypted using SSL/TLS protocols during transmission and AES-256 encryption for data at rest, ensuring your information is unreadable to unauthorized parties.

Network Firewalls

State-of-the-art firewall systems protect our servers from unauthorized access, malware, and cyber threats, creating multiple barriers between external networks and your data.

Privacy Protection

Strict access controls limit data access to authorized personnel only. We regularly audit access logs and implement role-based permissions to maintain confidentiality.

Regular Backups

Automated daily backups ensure data recovery capabilities. Our backup systems are tested regularly to guarantee data integrity and availability in case of unexpected events.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

  • Service Providers: Trusted partners who assist us in operating our platform, processing payments, and delivering services (all bound by strict confidentiality agreements).
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
  • Business Transfers: In connection with mergers, acquisitions, or sale of assets, with prior notification to users.
  • With Your Consent: When you explicitly authorize us to share your information with specific third parties.

Your Rights & Choices

You have comprehensive rights regarding your personal data. We respect your privacy choices and provide you with full control over your information:

Access Right: Request a copy of all personal data we hold about you, including how it's being used and processed.
Correction Right: Update, modify, or correct any inaccurate or incomplete personal information in your account.
Deletion Right: Request deletion of your personal data, subject to legal and contractual obligations that may require retention.
Objection Right: Object to processing of your data for specific purposes, including marketing communications and automated decision-making.
Restriction Right: Request temporary suspension of data processing while we investigate your concerns or requests.
Data Portability: Receive your data in a structured, commonly used format to transfer it to another service provider.

To exercise any of these rights, please contact us at info@naqliy.com. We will respond to your request within 30 days and may require identity verification to protect your privacy.

Policy Updates & Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or prominent website notice for material changes
  • Provide a summary of key changes for your review
  • Continue to handle your existing data according to the terms of this policy

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Questions About Privacy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, our dedicated privacy team is here to help. Please contact us at info@naqliy.com or through our contact page, and we'll respond promptly to address your inquiry.